jomgowin Privacy Policy

1. Introduction

This Privacy Policy is issued by jomgowin ("we", "our platform") and applies to all individuals who register as members, visit our website at jomgowin.org, or use any of the services we provide. By registering an account or continuing to use this website, you agree to the terms in this Privacy Policy.

jomgowin operates under international licensing and complies with data protection requirements set by the relevant authorities. We take privacy responsibilities seriously and continually work to improve the protection of your data over time.

2. Personal Information We Collect

In the course of operating a safe and responsible online gambling platform, jomgowin collects several categories of information from our members. This collection is done directly when you register or use our services, as well as automatically through the technology used on the website.

• Registration Information: Username, encrypted password, active email address, mobile phone number, date of birth (for age verification 21+), and nationality.
• Identity Verification Information: Identity documents such as an identity card (MyKad) or passport required for the KYC (Know Your Customer) process to comply with international licensing requirements and prevent money laundering.
• Financial Information: Details related to the deposit and withdrawal methods you use, including transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and crypto assets (USDT, BTC, ETH). We do not store full credit card numbers.
• Usage Data: IP address, web browser type, device used, pages visited, session duration, and activity logs within our platform.
• Communications: Records of conversations with our customer support team via live chat or email.

3. Purpose of Information Use

Every piece of information we collect is used purposefully and limited to the operational needs of the platform and our compliance obligations. The main purposes for which data is used are as follows:

• Creating and managing your member account and verifying identity before financial transactions are permitted.
• Processing minimum deposits of RM30 and minimum withdrawals of RM50 securely through accepted payment methods.
• Providing responsive customer support in Bahasa Melayu and English via live chat and email.
• Sending you information about bonuses, promotions such as a 150% first deposit bonus up to RM300, and VIP programmes based on your communication preferences.
• Detecting and preventing fraud, money laundering, and any suspicious activity or violations of the platform's Terms & Conditions.
• Complying with legal requirements, instructions from authorities, or valid court orders from time to time.
• Improving service quality, user experience, and platform security through aggregated data analysis.

4. Sharing Information with Third Parties

jomgowin understands that your trust depends on how we handle your information. We do not sell or rent members' personal data to third parties for their own marketing purposes. However, there are limited situations where data sharing is necessary and lawful:

• Payment Service Providers: Transaction information is shared with authorised payment processors to enable deposits and withdrawals to be processed within 10 to 45 minutes.
• Game Providers: Minimal and necessary account information is shared with licensed game providers to ensure gaming sessions run smoothly.
• Authorities: We may be required to disclose member information to regulatory authorities, law enforcement agencies, or judicial bodies when required by applicable law.
• Technical Business Partners: Technology infrastructure providers, cloud services, and security auditors who are bound by strict confidentiality agreements.

All third parties with whom we share data are required to comply with appropriate data protection standards and are only permitted to use your information for the purposes specified.

5. Data Security Measures

The security of your personal information is our priority. jomgowin implements various technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

• Data encryption during transmission using the latest TLS/SSL protocols.
• Member passwords are stored in a hashed format that cannot be decrypted.
• Strict internal access controls — only authorised staff may access member data for legitimate operational purposes.
• Continuous system monitoring to detect and respond to any security threats in real time.
• Regular security audits conducted by independent third parties to ensure data protection standards are consistently maintained.
• Established incident response procedures to manage any data breach quickly and effectively.

While we apply strong security measures, no system can be guaranteed 100% secure. We encourage members to also take precautions such as using strong passwords and not sharing login details with anyone.

6. Your Rights as a Member

As a jomgowin member, you have certain rights regarding your personal information. These rights can be exercised by contacting our support team.

To exercise any of the above rights, please contact our support team via live chat or send your request to our customer service email address. Requests will be processed within a reasonable timeframe in accordance with applicable requirements.

7. Cookies and Tracking Technologies

jomgowin uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for basic website functions such as login authentication and session security. Cannot be disabled.
• Performance Cookies: Collect information about how you use our website to help us improve service quality.
• Functional Cookies: Remember your preferences such as language settings and display preferences for a more comfortable experience.
• Analytics Cookies: Help us understand website usage patterns in aggregate for improvement purposes.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience on our website.

8. Data Retention Period

jomgowin retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as long as required to comply with applicable legal and licensing obligations.

• Financial transaction records are retained for the minimum period specified by international licensing requirements and applicable financial laws.
• Customer support communication records are retained for service quality and dispute resolution purposes.
• Once an account is permanently closed, personal data will be deleted or anonymised after the mandatory retention period ends, unless otherwise required by law.

9. Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be processed on servers located outside Malaysia. jomgowin ensures that any such data transfers are carried out with adequate protection in line with recognised international data protection standards.

All business partners and service providers outside Malaysia involved in processing our members' data are required to comply with security and privacy standards that are equal to or exceed those we practise.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our support team:

• Live Chat Support: Available 24/7 directly on the jomgowin website in Malay and English.
• Customer Service Email: [email protected]
• Response Time: We aim to respond to all privacy-related enquiries within a reasonable timeframe.

We encourage you to contact us first if you have any concerns before taking any other action. Our team is ready to help resolve every issue in a fair and transparent manner.